Shipping policy
Shipping Policy
At POP PAINT, we want your order to reach you as quickly and smoothly as possible. Please review our shipping rates, processing times, and delivery information below.
1. Shipping Rates
United States
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Standard Shipping: $5.00
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Free Standard Shipping: On orders of $29.00 or more.
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Express Shipping: $15.00
Mexico
All orders within Mexico are shipped from our warehouse located in Mexico.
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Standard Shipping: US$5.00 (approximately MXN $92)
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Free Standard Shipping: On orders of US$29.00 or more (approximately MXN $534).
The Mexican peso amounts are approximate reference values. The final amount displayed at checkout will apply.
International Shipping
For destinations outside the United States and Mexico, shipping costs are calculated at checkout based on the destination and available shipping methods.
2. Order Processing
We aim to process and ship orders within 24 hours of purchase.
Orders are processed on business days. Orders placed during weekends, public holidays, or periods of high order volume may take longer to process.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
3. Shipping and Delivery Times
United States
Estimated delivery time: 9–12 days.
Mexico
Estimated delivery time: 3–5 days. All orders are shipped from our warehouse within Mexico, helping provide a more convenient local delivery experience.
Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our control.
The estimated delivery period refers to transit time after shipment. Order processing time is separate.
4. Order Tracking
Once your order has shipped, we will send you a shipping confirmation email containing your tracking number and a link to track your package.
Please allow 24–48 hours after shipment for tracking information to become available or update.
If your tracking information has not updated for several business days, please contact us at orders@poppaintcosmetics.com for assistance.
5. Incorrect or Incomplete Shipping Addresses
Please check that your shipping address is accurate and complete before placing your order, including your street address, apartment or unit number, city, state, ZIP code or postal code, and contact information.
If you notice an error, contact us as soon as possible at orders@poppaintcosmetics.com. We cannot guarantee address changes once an order has entered processing or has been shipped.
If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if a new delivery is requested. Any applicable charges will be communicated before reshipment.
6. Delayed, Lost, or Missing Packages
If your package is delayed, please check the tracking link in your shipping confirmation email for the latest updates.
If your package is marked as delivered but you have not received it, please:
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Check your mailbox, doorstep, and other possible delivery locations.
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Ask household members, neighbors, or your building's reception desk whether they accepted the package.
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Contact the shipping carrier for additional delivery information.
If you still cannot locate your package, email orders@poppaintcosmetics.com with your order number so we can help investigate.
Each case will be reviewed individually. Any resolution will be handled in accordance with the circumstances and applicable consumer protection laws.
7. Failed Delivery and Returned Packages
If a delivery attempt is unsuccessful, the carrier may make another attempt or hold the package for pickup, depending on its procedures.
If a package is returned to us because of an incorrect address, unsuccessful delivery attempts, or failure to collect the package, we will contact you when possible to discuss the next steps.
Additional shipping charges may apply if you request a second delivery attempt. Any applicable charges will be communicated before reshipment.
8. Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains incorrect products, or is missing an item, please contact orders@poppaintcosmetics.com as soon as reasonably possible.
Please include your order number, a description of the issue, and clear photos of the affected product and packaging, where applicable.
Our team will review your case and determine an appropriate resolution, which may include a replacement, reshipment, or refund, subject to our Return & Refund Policy and applicable consumer protection laws.
9. Contact Us
For questions about shipping, delivery, or tracking, please contact our Customer Service team.
Email: orders@poppaintcosmetics.com
Thank you for choosing POP PAINT!
