Refund policy
Thank you for shopping with Pop Paint! We strive to provide you with affordable luxury for all and want every customer to have a positive shopping experience.
Returns
Our standard return policy lasts 15 days from the date of purchase. If more than 15 days have passed, we are generally unable to offer a standard return or refund.
To be eligible for a standard return, items must be unopened, unused, and in their original condition and packaging. Proof of purchase is required.
Please contact our Customer Service team before returning any merchandise so we can review your request and provide instructions.
Refunds (If Applicable)
Once your approved return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you whether your refund has been approved or denied.
For approved standard returns, refunds are issued at 80% of the eligible purchase amount and credited to the original payment method. Processing times may vary depending on your financial institution.
Refunds for orders involving missing, incorrect, damaged, or defective merchandise are reviewed separately from standard returns and may qualify for a different resolution.
Late or Missing Refunds
If you have not received your approved refund, please:
1. Check your bank account again.
2. Contact your credit card company, as processing times may vary.
3. Contact your bank to confirm whether the refund is pending.
If you have completed these steps and still have not received your refund, please contact us at contactusorders@poppaintcosmetics.com
Sale Items
Only regular priced items are eligible for standard refunds. Sale and promotional items are generally considered final sale, except where otherwise required by law or when an order has a verified fulfillment or product issue.
Exchanges
We only replace items if they are defective or damaged.
Missing, Incorrect, Damaged, or Incomplete Orders
If your order arrives with missing items, incorrect products, damaged merchandise, or a manufacturing defect, please contact our Customer Service team within 15 days of delivery.
Our team will review your concern individually and work with you to determine an appropriate resolution, which may include a replacement, exchange, or refund.
These issues are handled separately from standard returns. Customers will not automatically be subject to the standard 80% refund policy when an issue results from a verified fulfillment or manufacturing error.
